RMA Request Form

This RMA Request Form is not an authorization to return any product. This form is used only as a request to obtain an authorized RMA number. An authorized RMA number must be issued prior to shipping any products to CIRS. All CIRS RMA numbers are valid for 30 days. Products received after 30 days or with unreported physical damage to the product(s) may be refused. In addition, CIRS reserves the right to refuse any product returns that differ from the information contained on this form. You will be contacted by someone in our technical support team after receipt of this form.

    Customer Information

    YesI would like to receive communications via e-mail relating to CIRS, its products and services. I can opt out at any time and CIRS will not share my information


    Explanation for item to be sent to CIRS
    YesItem is being sent to be used in order.

    YesItem is being returned for Re-Inspection as described on website and/or in User’s Guide.
    YesItem is being sent so that a quotation can be provided.
    YesItem is Defective. Explain below
    YesIncorrect item was sent
    YesIncorrect item was ordered
    YesItem was damaged in shipping
    YesItem is not wanted


    Item(s) Description

    Has the product been used?


    If Yes, how long and how has the product been used?

    Is the product in the original packaging


    Are all accessories, manuals, documentation and registration that shipped with the product included?